--- title: How to Remove Negative Reviews - Friendemic description: Responding to negative and positive reviews can be an overwhelming task for any busy dealership. Luckily, Friendemic offers a Review Response Service. image: https://www.friendemic.com/hubfs/Imported_Blog_Media/10_24_blog.png --- [Skip to content](https://www.friendemic.com/blog/how-to-remove-negative-reviews#main-content) [![logo-friendemic-white](https://www.friendemic.com/hs-fs/hubfs/logo-friendemic-white.png?width=150&name=logo-friendemic-white.png)](https://www.friendemic.com/) - Solutions - Who We Serve - [Automotive Dealers](https://www.friendemic.com/automotive-dealers) - [Powersports Dealers](https://www.friendemic.com/powersports-dealers) - [Enterprise Accounts](https://www.friendemic.com/enterprise-accounts) - [Collision Centers](https://www.friendemic.com/collision-centers) - Solutions - [Reputation Management](https://www.friendemic.com/reputation-management) - [Google Business Profile Success](https://www.friendemic.com/google-business-profile-success) - [Social Media Management](https://www.friendemic.com/social-media-management) - [1:1 Video](https://www.friendemic.com/one-to-one-video) - Products - [Catalyst Connector](https://www.friendemic.com/catalyst-connector) - [Catalyst Reputation](https://www.friendemic.com/catalyst-reputation) - [Catalyst Photo](https://www.friendemic.com/catalyst-photo) - [Catalyst Video](https://www.friendemic.com/catalyst-video) - [Catalyst Publishing](https://www.friendemic.com/catalyst-publishing) - [Catalyst Chat](https://www.friendemic.com/catalyst-chat) - [Enterprise Response Console](https://www.friendemic.com/enterprise-response-console) - [Website Widget : Online Reviews](https://www.friendemic.com/online-review-website-widgets) - [Platform Management Services](https://www.friendemic.com/support-services) - [Social Ads DIY](https://www.friendemic.com/social-ads-diy) - [Pricing](https://www.friendemic.com/pricing) - About - [Company](https://www.friendemic.com/company) - [Careers](https://www.friendemic.com/careers) - [Become A Partner](https://www.friendemic.com/become-a-partner) - Resources - [Blog](https://www.friendemic.com/blog) - [Resource Library](https://www.friendemic.com/resources) - [Case Studies](https://www.friendemic.com/resources#case-study) - [eBooks](https://www.friendemic.com/resources#ebook) - [Co-Op Brands](https://www.friendemic.com/our-partners) [Login](https://catalystapp.net/login?referrer=/) [Get a Demo](https://www.friendemic.com/book-a-demo) - Solutions - Who We Serve - [Automotive Dealers](https://www.friendemic.com/automotive-dealers) - [Powersports Dealers](https://www.friendemic.com/powersports-dealers) - [Enterprise Accounts](https://www.friendemic.com/enterprise-accounts) - [Collision Centers](https://www.friendemic.com/collision-centers) - Solutions - [Reputation Management](https://www.friendemic.com/reputation-management) - [Google Business Profile Success](https://www.friendemic.com/google-business-profile-success) - [Social Media Management](https://www.friendemic.com/social-media-management) - [1:1 Video](https://www.friendemic.com/one-to-one-video) - Products - [Catalyst Connector](https://www.friendemic.com/catalyst-connector) - [Catalyst Reputation](https://www.friendemic.com/catalyst-reputation) - [Catalyst Photo](https://www.friendemic.com/catalyst-photo) - [Catalyst Video](https://www.friendemic.com/catalyst-video) - [Catalyst Publishing](https://www.friendemic.com/catalyst-publishing) - [Catalyst Chat](https://www.friendemic.com/catalyst-chat) - [Enterprise Response Console](https://www.friendemic.com/enterprise-response-console) - [Website Widget : Online Reviews](https://www.friendemic.com/online-review-website-widgets) - [Platform Management Services](https://www.friendemic.com/support-services) - [Social Ads DIY](https://www.friendemic.com/social-ads-diy) - [Pricing](https://www.friendemic.com/pricing) - About - [Company](https://www.friendemic.com/company) - [Careers](https://www.friendemic.com/careers) - [Become A Partner](https://www.friendemic.com/become-a-partner) - Resources - [Blog](https://www.friendemic.com/blog) - [Resource Library](https://www.friendemic.com/resources) - [Case Studies](https://www.friendemic.com/resources#case-study) - [eBooks](https://www.friendemic.com/resources#ebook) - [Co-Op Brands](https://www.friendemic.com/our-partners) [![Get a Demo](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/8868959/1a67df04-1fa0-4797-9181-007456c8fca3.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/8868959/1a67df04-1fa0-4797-9181-007456c8fca3) [mailto:?subject=Check%20out%20https://www.friendemic.com/blog/how-to-remove-negative-reviews](mailto:?subject=Check%20out%20https://www.friendemic.com/blog/how-to-remove-negative-reviews) October 24, 2018 # How to Remove Negative Reviews Written by: [admin](https://www.friendemic.com/blog/author/admin) You should never try to remove a negative review simply because it is negative. However, a review can be removed if it clearly violates the platform’s community standards and/or its terms of service. Each platform’s guidelines differ slightly, but will often include provisions to remove reviews that are abusive, contain hate speech, harassment, threats, or don’t talk about a customer’s personal experience (“I was with a friend who bought a car from \_\_\_.”).   Check out the links below for information on each review platform’s community standards. If you believe a review violates these guidelines, you can reach out to the platform in question to have it removed!   - [Google Review Policies](https://support.google.com/business/answer/4596773?hl=en) - [Facebook Community Guidelines](https://www.facebook.com/communitystandards/) - [Yelp Content Guidelines](https://www.yelp.com/guidelines) - [DealerRater Community Guidelines](https://www.dealerrater.com/info/community/) - [Edmunds Membership Agreement](https://help.edmunds.com/hc/en-us/articles/206102797-Consumer-Reviews-of-Dealerships-on-Edmunds-com) - [Cars.com Review Guidelines](https://www.cars.com/dealers/reviews/)     If a negative review doesn’t violate the platform’s community standards, it’s important to remember that the customer can remove the review themselves. We suggest business owners reach out and respond to every negative review to address the issue and help the customer feel heard. Often if a customer feels their negative experience was addressed and handled accordingly, they will give your business another chance and remove their negative review. ***In fact, 95% of unhappy customers return to your business if you resolve the issue quickly and effectively.***   Responding to negative and positive reviews can be an overwhelming task for any busy dealership. Luckily, Friendemic offers a [Review Response Service](https://www.friendemic.com/review-respsonse-service/) where we will monitor and respond to your dealership’s reviews with empathetic responses in a timely manner, 365 days a year. We even handle review validation and handling of disputes on your behalf. Sign up for a [demo](https://www.friendemic.com/products-demo/) and check out our website to learn more!   Tag(s): [automotive](https://www.friendemic.com/blog/tag/automotive) ## [admin](https://www.friendemic.com/blog/author/admin) ## Other posts you might be interested in View All Posts ## [7 min read | March 13, 2019 Ouch! Friendemic’s Formula for Dealing with the Trickiest Reviews Read More](https://www.friendemic.com/blog/ouch-friendemics-formula-for-dealing-with-the-trickiest-reviews) ## [case study 2 min read | May 6, 2019 Five Times More Reviews Received Using Reputation Accelerator! Read More](https://www.friendemic.com/blog/this-dealership-raised-their-google-rating-by-5-in-under-one-month) ## [case study 2 min read | November 2, 2020 4 and 5 Star Dealer Reviews Have Accelerated In Last Two Years Read More](https://www.friendemic.com/blog/friendemic-study-4-and-5-star-dealer-reviews-have-accelerated-in-last-two-years) ## Subscribe to email updates Additional content around the benefits of subscribing to this blog feed. - [Automotive Dealers](https://www.friendemic.com/automotive-dealers) - [Powersports Dealers](https://www.friendemic.com/powersports-dealers) - [Enterprise Accounts](https://www.friendemic.com/enterprise-accounts) - [Reputation Management](https://www.friendemic.com/reputation-management) - [Google Business Profile Success](https://www.friendemic.com/google-business-profile-success) - [Social Media Management](https://www.friendemic.com/social-media-management) - [1:1 Video](https://www.friendemic.com/one-to-one-video) - [Blog](https://www.friendemic.com/blog) - [Company](https://www.friendemic.com/company) - [Careers](https://www.friendemic.com/careers) - [Pricing](https://www.friendemic.com/pricing) ![Friendemic Logo](https://www.friendemic.com/hs-fs/hubfs/logo-friendemic-white.png?width=150&name=logo-friendemic-white.png) [Contact Us](https://www.friendemic.com/contact-us) Copyright © 2026 Friendemic. 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