Enterprise Response Console

It’s time to leave manual dealership reputation management solutions behind. With Friendemic’s Enterprise Response Console (ERC) you’ll no longer need to dig through reviews on multiple platforms, have negative reviews go unresponded to, or miss an opportunity to thank a customer for their kind words. Let's automate and accelerate your reputation management strategy today.

ERC Makes Review Response Fast & Easy for Your Team

Ensuring your dealership's positive and negative reviews are being responded to can be a time consuming and daunting task, let alone if you're required to manage reviews for multiple rooftops. Friendemic's Enterprise Response Console gives you the tools to quickly and effectively manage your reviews across the 7 automotive review platforms that consumers use in their journey to a dealership. With smart routing rules to ensure those who need to approve responses can do so to customization on how you would like your customers addressed to shortcuts to drive team efficiency, our ERC software is built to make review response by your team of humans fast and easy.

1 Inbox

3 Languages

7 Auto Sites

30000 monthly ERC responses

Need Help with Response?

Don't have the team or resources to respond to your dealerships reviews? Friendemic's team of experts can do so for you, leveraging the power of ERC. You can still approve any type of reviews you want (or not), and our team of humans will make certain that your customers are taken care of by upholding your unique brand promise.

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Enterprise Response Console Features

Streamline your entire dealership's (group) review and feedback process and simultaneously elevate your online reputation all from one platform

Reputation Management At Scale

Whether you have 1 or 50 rooftops you can view all your reviews in real-time with one login and from one master "inbox- feed" for review response.

Automation + Personal

Take advantage of "smart routing" capabilities that let you choose who on your team needs to approve responses, if at all, by type of review. Or utilize our semi-custom templates and pre-populated smart content like the "dealership name" and custom signatures that can be pulled into all review responses.

Multi-site Management Get instant alerts whenever you receive a new positive review or when a consumer leaves you negative feedback that you'll likely want to quickly address.

“"I love ERC! This is the 1st system that the reviews appear super fast and responding on it is almost immediate. Not to mention all-encompassing my review sites."”

Internet Marketing Administrator | Top 5 Dealer Group

1:1 Positive Reputation Growth

Want to provide your dealership personnel with tools to secure more reviews from happy customers at the point of sale or completed service work? Our Catalyst Reputation app does just that.

Learn More About Catalyst Reputation Now

Drive Your Online Presence

Are you ready to grow your online reputation, enhance customer relationships and improve your ratings? Connect with us to accelerate your customer engagement today.