The Background:
This Honda dealership was receiving approximately 50 reviews per month on their review platforms. In an effort to increase their total positive review count, they signed up for Friendemic’s Reputation Accelerator product. The dealership trained their staff to use it and began regularly sending review invitations to their customers. Within the first month of use, this dealership saw the following improved metric
| 348 New Positive Reviews in just one month. |
 .6 Star Increase per Google review on average. |
5X More Reviews |
Up to 18 |
What About Unhappy Customers?
Out of the total number of feedback surveys this dealership received, 18 customers had a negative experience. Instead of leaving a negative public review, the customers utilized the internal feedback form included in Reputation Accelerator. This allowed the dealership a chance to resolve the issues before a negative review was left publicly.
Conclusion
By simply using Reputation Accelerator to send reviews to nearly every customer, this Honda Dealership’s new reviews improved from an average score of 4.2 to 4.8. This dealership saw five times more reviews for the month of April than the previous month when they weren’t using Reputation Accelerator. The results from sending review invitations were immediate and met this Honda dealership’s goals exactly.
