Reputation Scorecards

Monitor Reputation at the Ground Level

Make it easy for dealerships and dealer groups to understand their performance on a monthly basis with a site by site breakdown, an aggregate score, and graphs to show how you compare to your peers.

Take Steps to Improve

The Dealer Scorecard is designed to keep you informed on how you’re currently being viewed online. Personalized recommendations provide specific steps you can take to boost your reputation.

Get Everyone on Board

Make sure everyone is on the same page with respect to the dealership’s performance. Controls and preferences allow you to share with your entire dealership, or just a few members of the team.
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The Process

When Will My Dealership Receive a Scorecard?

Scorecards are generated monthly for each dealership and are available on or around the eighth of each month for the previous month.

(Note: Scorecards act like a report card and represent a dealership’s online reputation performance for the same time period for all dealerships nationwide).

How Do I Subscribe to Receive My Scorecard?

All you need to add a subscriber to a dealership location scorecard is a name and an email address, and then take one of the following actions:

  1. Contact your Head of Customer Experience and request to be subscribed
  2. Directly contact Friendemic (801.253.6199 or FCASupport@friendemic.com)
  3. Through the Scorecard subscription request form
  4. Manage subscribers through the ‘manage subscribers’ button in any scorecard email or an actual scorecard

How is my Scorecard Grade Calculated?

Your score is based on 5 main criteria:

  • Having profiles on the key pages
  • Getting a good number of new reviews
  • Having recent reviews
  • Receiving good scores on your reviews
  • Responding to your reviews

*Each of the criteria above is also weighted by dealership size and sales volume.

Can I Improve My Score?

Critically, scorecards will also include personalized recommendations for each dealership on how to improve. Scorecards help dealerships identify simple actions to take to improve their online reputation and improve their future score.

Subscribe to your Dealership Scorecard

Interested To See Where Your Dealership Stands Online?

Know your online score so you can improve it. Subscribe today and we will send you an email once a month containing your up-to-date online scorecard.
Subscribe Today To Receive Your Monthly Scorecard

    Need More Reputation Assistance?

    We partnered with FCA to bring you more reviews at the lowest price. With our product Reputation Accelerator, learn how easy it is to increase your review count, improve your online ratings, and manage multiple review sites all in one place.

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    1165 E Wilmington Ave, Suite 290
    Salt Lake City, UT 84106

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