Client success is a critical part of any organization, and effective communication is paramount. These days partners are pushing for more automation via emails, chat services, and offshore interaction. We at Friendemic feel that if you’re going to cultivate and develop a true partnership, you must have more “Dealer People.” As a result, we’ve worked to step up our game and include more automotive industry background members, with laser-focus on communication and relationship building. Friendemic has recently added five new automotive experts to their Client Success team totaling 56 years in the industry. We’re proud of the additions to our team and want to share their stories with you!
As Vice President of Client Success, Rich ensures that clients are receiving proper support for success while optimizing services, processes, and procedures.
John is now managing the high-level relationships with Friendemic’s Enterprise and OEM accounts. John’s goal is to foster the relationships already created and be a proactive partner for the OEMs as Director of Enterprise Accounts.
Jerauld is now a Senior Client Success Representative with Friendemic over-seeing over 160 dealerships for a major auto group. And bonus points for Jerauld because he has gotten to train with F1 drivers at Laguna Seca and Road Atlanta!
Daniel is now a Client Success Representative with Friendemic working day-to-day making sure his dealerships are utilizing Friendemic’s software and services to increase sales at their store.
Tiffany is now a Client Success Representative at Friendemic working with dealerships on how to effectively use Friendemic’s software and services to maximize results.