GET MORE 5-STAR REVIEWS, LEAVING YOUR COMPETITION IN THE DUST.
FCA Reputation Accelerator lets you automate the invite process using data directly from FCA, saving your dealership money!
Using Reputation Accelerator helps you qualify for FCA Customer First Award of Excellence. Now through December 2018, FCA Reputation Accelerator is PAP Eligible.
Do you have 60 seconds to improve your reputation?
84% of consumers trust online reviews as much as a personal recommendation. See what all the hype is about with our new product Reputation Accelerator, and learn how easy it is to increase our review count, improve your online ratings, and manage multiple review sites all in one place.
Text & Email Invites
Send review invites at point-of-sale to finish your customer experience, or use data integration to automate the invites at a later time. Automate the process with FCA data instead of DMS, saving you money!
New Review Alerts
Get text or email alerts whenever you receive a new review on any of the major review sites. Reputation Accelerator monitors all sites hourly, keeping you informed.
Easily see what review sites need more attention, app usage, trends in reviews sent, received, and more.
Built-in leaderboards allow you to easily incentivize requesting reviews. See who on your team is engaging with customers and who’s falling behind.
Put Your Reputation in the Fast Lane
Improve Your Ratings
Bolster your online reputation by making it easy and convenient for happy customers to leave reviews right after the point-of-sale on their own devices. Unhappy customers are encouraged to give feedback through a more direct and private channel.
People are leaving reviews on all different websites. Reputation Accelerator monitors all major review sites hourly, and sends alerts via text or email for any new reviews found. With all your reviews being organized in one place, it’s easy to stay on top of the response process.
Get Your Whole Team Onboard
Leaderboards let you see which salespeople are sending review invites to customers. Create a competitive environment and maintain accountability with your entire team. Make reviews a part of the new customer experience!
As Easy as 1-2-3: The Invite Process
Text the Review Invite
After permission is granted from the customer, easily text them a review invite link directly after point-of-sale to finish the new customer experience cycle. Custom text graphics are available!
Would You Recommend Us?
Customer is prompted if they would recommend the business or not. If they select “Yes, I would”, they are then taken to a network selection page. If they select “No, thank you”, they are taken to a private feedback collection channel instead of a public review site.
Select Review Network
If the customer selects “Yes, I would” they are then prompted to choose which review site they would like to leave a a review on. These options are customizable as well, so you can focus on the networks you care about most.
Leave A Review
After selecting which review network they would like to leave a review on, they are taken to the site and asked to leave their review! Simple, quick, and effective for getting your dealership more positive reviews.
Leave Private Feedback
If the customer selects “No, thank you” on the “Would You Recommend Us?” screen, they are taken to this page where they can leave private feedback that is directly sent to the dealership through the Reputation Accelerator dashboard. This helps curb the number of unhappy customers leaving negative reviews, and gives you a chance to follow up with them.
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