No Fools Here!

If you were looking for a prank, you won’t find it here! In celebration of April Fool’s Day, we’re sharing a collection of some of the outrageous reviews we’ve seen. Some may be pranks on us, some are just downright hilarious. As always, our dedicated team of Response Specialists takes the time to comb through…

New Features for Reputation Accelerator

If you’d like to receive notifications when one or more of your locations receive a new review or receives negative feedback, please follow the instructions below: 1. Login into Catalyst at catalyst.friendemic.com 2. Select the settings gear in the upper right-hand corner of your screen 3. Select ‘Reputation Accelerator’ and then ‘Notifications’ 4. Click the toggle under…

Impact of Social Media on Car Buyers: An Infographic

We all know how important online reputation is for businesses like restaurants or hotels where customers put a great deal of trust in online reviews but does that translate over to auto dealers as well? There are a lot of myths and common misconceptions regarding the way online reviews influence car buyers. This infographic dives…