Online reputation matters more than you think! Now more than ever, your potential customers are turning to the internet for answers to all of their car-buying questions. With over two billion users across all major social networks, there is a gold mine of customers just waiting to be tapped into.
Word travels fast on the world wide web. Some of the most influential topics of research for car buyers are the average star-rating of your business, quantity of reviews, and recency of reviews. With 88% of consumers using the internet to shop for a car, improving your online reputation should be a top priority for your car dealership.
Car buyers are spending an average of 12.5 hours doing online research before even stepping foot in the dealership. What will make them choose your dealership over the one down the road? 59% of car shoppers choose a dealership based on their online reputation!
The wise Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” Whether you already have incredible reviews or you’re hoping to catch up to your competitors, now is the time to step up your online reputation game. With Friendemic’s Reputation Management Software, tracking and managing your online reputation has never been easier. With customizable surveys, you can solicit and receive customer feedback quickly and professionally. And did we mention that this is all automated? By integrating your DMS with our software, your customer’s emails are sent to us within just a few hours, making it easy to maximize a positive response.
With the increase of consumers using the internet to shop for a car, you can’t afford to sink online. Learn more about improving your online reputation by contacting us at [email protected].