Mercury is in retrograde, and Facebook is rolling out yet another change to keep us on our toes. When was the last time you checked your Facebook reviews? If you’ve been following along with our best practices, you’ll have noticed a slight change from the prior five-star rating system Facebook employed. The new system asks…
DetailsWith all the different review platforms out there, it can be challenging to ensure that your business is listed on the best ones while your dealership team focuses on customer satisfaction. When there’s Google, Facebook, DealerRater, Cars.com, Yelp, CarGurus, Edmunds, and more, it’s now more important than ever to place your strategy where it counts.…
DetailsOn average, people are only visiting 1.2 dealerships in person before purchasing a vehicle.* The question is then, how do you ensure your dealership makes the cut? Our solution is simple: Communicate with customers the way they prefer, through their mobile devices. Friendemic’s software tool, Video Ignition, provides dealers with an effective way to communicate…
DetailsToday’s Digital Marketplace As a business owner, your success is linked directly to your Google presence and reputation. We know this because businesses that have switched their marketing efforts towards creating an online presence on Google have seen higher inquiries, better leads, and more vehicles sold off their lot. Before Google, businesses solely relied on…
DetailsOne Ford dealership in Southern California used emails to send review invites to customers but didn’t see the results they needed. This dealership teamed up with Friendemic to find a better solution for receiving more positive reviews from customers. After using Friendemic’s Reputation Accelerator product for three months, the following data was obtained. In…
DetailsUsing Video Ignition is a great solution for today’s dealership team. Customers are increasingly using video and video apps to communicate, and it’s important to meet them on their preferred ground. This tool has allowed dealerships to improve transparency and get the message across to customers in a more direct way. We also see dealerships…
DetailsGoogle has made changes to their Terms of Service (TOS) online review policy, and there are two that affect soliciting reviews for your Google listing: Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. Don’t solicit reviews from customers in bulk. The first change means that you can no longer only…
DetailsCreate and execute an effective online reputation strategy Learn how to handle any online review and respond accordingly Understand which review platforms you should be monitoring and how to best manage them As a business owner, your success is linked directly to your online reputation. It used to be that a business’s standing was solely…
DetailsOn average, people are only visiting 1.2 dealerships in person before purchasing a vehicle. So how do you make sure your dealership is the one they will visit before they purchase? Research has found that online shoppers who watch videos are 1.81x more likely to purchase than non-viewers. Enter Video Ignition. Dealerships using Video…
DetailsOne dealership in Ravenna, Ohio was looking for a way to increase leads to their location while simultaneously growing the number of reviews they received on their Google page. This can be challenging for any team, especially when they don’t have all the right tools for growth. After contacting Friendemic and using our software tools…
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